TPG Telecom (ASX: TPG) has issued a formal update addressing recent issues related to Triple Zero emergency call accessibility. The company confirmed its participation in a Senate Committee hearing focused on outages and resilience, underscoring its commitment to transparency and public safety. Two incidents involving customers using Samsung devices with outdated software were highlighted, where attempts to contact emergency services failed. One case from November 2025 remains under investigation by the Australian Communications and Media Authority (ACMA), while another incident from September 2025 may be linked to a fatality, though details are still being verified. TPG is actively cooperating with the ACMA and providing all relevant information. The company has strongly urged users to update or replace outdated devices to avoid risks during emergencies. TPG reiterated its dedication to ensuring reliable access to Triple Zero and supporting ongoing regulatory reviews.
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TPG Telecom: Update on Triple Zero Resilience
TPG Telecom (ASX: TPG) has issued a formal update addressing recent issues related to Triple Zero emergency call accessibility. The company confirmed its participation in a Senate Committee hearing focused on outages and resilience, underscoring its commitment to transparency and public safety. Two incidents involving customers using Samsung devices with outdated software were highlighted, where attempts to contact emergency services failed. One case from November 2025 remains under investigation by the Australian Communications and Media Authority (ACMA), while another incident from September 2025 may be linked to a fatality, though details are still being verified. TPG is actively cooperating with the ACMA and providing all relevant information. The company has strongly urged users to update or replace outdated devices to avoid risks during emergencies. TPG reiterated its dedication to ensuring reliable access to Triple Zero and supporting ongoing regulatory reviews.
Customer Notice:
Nextgen Global Services Pty Ltd trading as Kapitales Research (ABN 89 652 632 561) is a Corporate Authorised Representative (CAR No. 1293674) of Enva Australia Pty Ltd (AFSL 424494). The information contained in this website is general information only. Any advice is general advice only. No consideration has been given or will be given to the individual investment objectives, financial situation or needs of any particular person. The decision to invest or trade and the method selected is a personal decision and involves an inherent level of risk, and you must undertake your own investigations and obtain your own advice regarding the suitability of this product for your circumstances. Please be aware that all trading activity is subject to both profit & loss and may not be suitable for you. The past performance of this product is not and should not be taken as an indication of future performance.
Kapitales Research, Level 13, Suite 1A, 465 Victoria Ave, Chatswood, NSW 2067, Australia | 1800 005 780 | info@kapitales.com.au